Shipping & Returns

UK Shipping

If you are looking for shipping to a UK address please visit our dedicated UK Webstore.

EU Shipping

We ship all of our EU orders from our UK based warehouse on an express service. There are no duties and taxes for any website purchases.

Please Note: If you are shipping to a business address in the EU you will need to provide us with the companies VAT number and EORI number for customs purposes. There will be no duties and taxes applied.

The most efficient way to receive your deliveries is to send to your personal address or a dedicated collection point.

For European countries we use DPD as our service partner. Once your order is placed you will be able to track its progress using the tracking number provided to you. DPD operate a one hour delivery window, but there are some locations where it is not yet possible to provide this window.

Delivery Method:	Order Value:	Delivery Cost:	Estimated Delivery Timescale
			(Dispatch & Transit):
Austria	Any	£26.00	5 to 7 Working Days
Belgium	Any	£21.00	5 to 7 Working Days
Bulgaria	Any	£33.00	5 to 7 Working Days
Croatia	Any	£30.00	5 to 7 Working Days
Czech Republic	Any	£22.00	5 to 7 Working Days
Denmark	Any	£24.00	5 to 7 Working Days
Estonia	Any	£27.00	6 to 7 Working Days
Finland	Any	£31.00	5 to 7 Working Days
France	Any	£29.00	5 to 7 Working Days
Germany	Any	£31.00	5 to 7 Working Days
Greece	Any	£35.00	5 to 7 Working Days
Hungary	Any	£29.00	5 to 7 Working Days
Iceland	Any	£40.00	6 to 7 Working Days
Italy	Any	£26.00	5 to 7 Working Days
Latvia	Any	£27.00	5 to 7 Working Days
Luxembourg	Any	£21.00	5 to 7 Working Days
Netherlands	Any	£21.00	5 to 7 Working Days
Poland	Any	£24.00	5 to 7 Working Days
Portugal	Any	£27.00	5 to 7 Working Days
Republic of Ireland	Any	£18.00	5 to 7 Working Days
Romania	Any	£31.00	5 to 7 Working Days
Slovakia	Any	£25.00	5 to 7 Working Days
Slovenia	Any	£25.00	5 to 7 Working Days
Spain	Any	£25.00	5 to 7 Working Days
Sweden	Any	£26.00	5 to 7 Working Days
Switzerland	Any	£29.00	5 to 7 Working Days

Please note: These shipping terms are for orders purchased directly through the EU Webshop only. All trade and B2B orders will be subject to your standard shipping conditions which our team will advise at point of order.

Gift cards: The purchase of a gift card does not contribute to the delivery value of the basket and there is no minimum order or delivery charge on a gift card purchase.

USA 

Please visit our US website, where items will be dispatched direct from our warehouse in Montana via UPS or USPS. If you cannot find what you are looking for on our US website please contact us and we will do our best to accommodate your request.

Rest of World (ROW)

If your country is not listed above please contact us via email or the chat feature. We ship our products all around the world using our delivery partner DHL Express. 

Duties and Taxes

Online orders shipped to destinations outside the UK and the EU may incur duties and taxes, these may be due at the time of delivery. These are not calculated during checkout and are not collected by Urban Bar (If you are sending a gift, the recipient may be responsible for these amounts).

No duties and taxes are due on orders sent from the UK to the EU using when purchasing through our webshop.

Multiple Addresses

If you wish to send products to more than one address, please place a separate order for each address. A separate charge will apply to each delivery address.

Returns

We are confident that you will be pleased with all of our items and have carefully tested our packaging to withstand the rigours of despatch, however if you are unhappy with anything you can return them within 14 days of despatch.

Please make sure all returned items are in their original packing and unused. We will then refund any monies for the items less the postage charges incurred for the sending of the items.

In the unlikely event of you receiving damaged goods from us then please email us at admin@urbanbar.com within three days of receipt and return the goods to us, we will then arrange for a refund or replacement and credit you postage.

We cannot be held responsible for goods in transit whilst being sent back to us and ask that you use a recorded (proof) service. Our return address is:

Urban Bar
The Glass House,
Highfields Business Park,
Cambridgeshire,
SG8 5JT,
UK

Please do not send back any items without prior arrangement with us first as they may get refused by our warehouse.

These terms do not affect your statutory rights.